While flight diversions are relatively rare in my extensive travel history, occurring only a handful of times, they remain a possibility that requires preparation to manage effectively. The stress of unexpected airport stays or missed appointments can be mitigated with proper planning.
Recently, my family and I were aboard an American Airlines flight from Los Angeles to Toronto with a planned stop in Chicago. Our early morning departure was supposed to reach Chicago by 1:19 p.m. CST, allowing us to catch a 3 p.m. connecting flight.
During our approach, the captain informed us that deteriorating conditions—including 50 mph crosswinds and a wet runway—made landing unsafe. With fuel levels becoming a concern, the crew prioritized safety and redirected our aircraft to Kansas City instead of attempting to circle.
Upon hearing the announcement, the cabin fell silent as passengers considered the implications for their connections, work commitments, and personal arrangements. Kansas City International Airport (MCI) is approximately 403 miles from Chicago, adding about an hour of flight time that allowed everyone to begin planning their next moves.
Essential Strategies for Flight Diversions
If you ever face a diversion, here are key actions to take based on my experience.
Arrange Alternative Flights Promptly
As soon as the diversion was declared, I accessed American Airlines' chat feature to explore rebooking options, recognizing we would miss our connection. The airline provides complimentary access to AA.com through its in-flight system and offered 20 minutes of free Wi-Fi after viewing an advertisement; otherwise, Wi-Fi access cost $21. I immediately checked flight schedules and seat availability online.
Secure Accommodations Early
For diversions occurring late in the day with no immediate onward flights, booking a hotel room quickly is crucial before availability dwindles. Afterwards, seek reimbursement through the airline, your credit card provider, or travel insurance.
Bring Your Own Refreshments
On our initial flight, service was limited to one round due to turbulence, and during the diversion to MCI, no refreshments were offered. Avoid relying solely on in-flight service by packing snacks and water to prevent discomfort while waiting.
Maintain Device Power
I typically charge my phone during flights, but this time ensured it was fully powered beforehand. Keep charging cables handy and consider carrying a portable battery for extended use.
Utilize Restrooms When Possible
Turbulence restricted restroom access during our flight. After landing in Kansas City, we remained onboard during refueling, leading to queues for all three lavatories. Use facilities as soon as the seatbelt sign is turned off.
Remain Courteous and Positive
Disruptions can heighten tensions, and crew members are managing the situation as well. I framed it as an adventure for my children, who were intrigued by landing at a new location despite not deplaning.
Prepare for Entertainment
Charged devices and headphones become invaluable in such scenarios. Books or magazines also help pass time. For those traveling with children, include a small bag with activities like coloring books and washable markers.
Dress Adaptably and Carry Weather Gear
I always wear layered clothing when flying and keep a compact umbrella in my carry-on. Including a winter hat even in summer is wise, as cabins can be chilly and landing locations unpredictable.
Include Extra Clothing in Carry-On Luggage
If checking baggage, pack a change of clothes in your carry-on in case of delays or loss. For warm destinations, add a swimsuit. Always keep medications and valuables with you.
Seek Information from Flight Attendants
When conditions permit and the seatbelt sign is off, ask flight attendants for their insights. I did so and learned they anticipated staying onboard, refueling, and waiting for Chicago's weather to improve—which is exactly what happened.
We eventually landed in Chicago at 4:54 p.m., running three hours and 35 minutes behind schedule. Safety remained the priority. An Admirals Club representative noted minimal delays or cancellations, with only one other known diversion; United Airlines had none, suggesting it might have been timing or misfortune.
We still caught our Toronto flight, arriving roughly four hours late—a preferable outcome to taking undue risks. My wife expressed gratitude for proactive planning that helped us reach our destination safely and efficiently. I hope these insights assist others in similar situations.
